"C2B" Consulting-to-Business
Dwayne D. Jakes & Associates Management Systems, LLC
P.O. Box 12361-2361
Columbus, GA. 31917-2361
Phone (706) 561-5346 Fax (706) 561-8644
E-mail C2B@ddjakes.com
Website http://www.ddjakes.com
November
2003
People Commerce Development Systems: Transforming Human Potential into
Productive Business Performance
1.
What are People Commerce Development Systems?
2.
The Five Tasks of PCDS
3.
The Five Key Processes for Incorporating PCDS
4.
Final Analysis
People Commerce Development Systems Model designed by
Dwayne D. Jakes, D.B.A., are an organized collection of people, business,
technology, knowledge management and client relationships unified by regulated
interaction to create value-added results on
ROI.
1.
Developing a concept of the
business and forming a vision of where the organization needs to be headed in
effect, infusing the organization with a sense of purpose, providing long-term
direction, and establishing a mission.
2.
Converting the mission into
specific performance objectives.
3.
Crafting a strategy to achieve the
targeted performance.
4.
Implementing and executing the chosen
strategy efficiently and effectively.
5.
Evaluating performance, reviewing
the situation, and initiating corrective adjustments in mission, business
objectives, strategy, or implementation in light of actual experience, changing
global conditions, new ideas, and new opportunities.
The key processes for incorporating the People Commerce
Development Systems Model as well as the direction, customer focus, high
performance objectives and continuous learning in the company leadership system
includes:
1.
Detailed Strategic Planning
Process
2.
Business Unit Management Reviews
3.
Functional and Operational Reviews
4.
Teaming Approach
5.
People Commerce Development
Objectives
Dwayne D. Jakes & Associates Management Systems, LLC
Strategic Planning Process is critical to the success and profitability of our
business. This process guides and determines all steps toward every company
decision and action. This process (1) researches and collects historical
data and information for analysis, (2) assigns priorities, (3) identifies and
selects various approaches, (4) assigns various departments certain
responsibilities, (5) allocates resources, and (6) designs activities which
corroborate the company vision statement. During this process the top five
corporate goals are established.
Each of the major business units, led by Executive Vice
Presidents, use most up to date tools to collect information that is then
utilized to identify the top ten “Most
Wanted” items that relate to the
top 5 corporate goals. Once the overall
strategic plans as well as all division and departmental business plans have
been completed, the steering committee translates these plans into action
plans. The company’s business drivers are those factors that help the company
to operate efficiently, effectively and successfully.
These drivers include: (1) financial
health, (2) customer satisfaction, (3) reliable products and services. Responsibilities area assigned by way
of the People Commerce Development System Business Objectives. Human Resources planning are also integrated
into the strategic planning process.
Data from such sources as Employment Surveys (by which we receive 100%
of employee participation), focus groups (which include randomly selected
individuals from each department who meet the base criteria), assist in
determining necessary skills, work environments, balance of work-load necessary
to support company goals and objectives.
High performance is centered on a cross-functional team
approach. Employees are encouraged to
identify other areas of interest within the company. They then select a mentor in that area and become a part time
participant of that team. This approach is made possible by (1) a comprehensive
training and skill development program, (2) a highly designed team-building
effort.
The People Commerce Development Systems Business
Objectives assist each individual employee in identifying a career path in
his/her specific job classification.
Once the path has been identified, the supervisor is responsible for
periodic reviews with the employee concerning career path criteria. In addition, monetary bonus incentives have
been designed to reward the individual employee for exceptional performance.
Progressive career path identification and bonus incentives reduced the company
turnover by 20%.
Each lower level supervisor is instructed to develop
specialized training plans for each employee outside of job specific
training. Employees are granted the
opportunity to enhance themselves professionally and personally. With 100% participation in employee surveys,
the company has the opportunity to identify and prioritize areas of concern for
employees. These items most often include (1) flextime, (2) counseling programs, (3)
tuition reimbursement and (4) rewards and recognition.
Dwayne D. Jakes & Associates Management Systems, LLC
reacts quickly to changing climates; these climates include client
requirements, environmental and societal requirement, and new technology. The
organization’s evaluation and improvement process is combined with the root cause analysis process. Anytime a deadline is not met, or an
unreliable product or service is produced, a root
cause form is produced.
The evaluation and improvement team reviews these forms
once a month in an off site business session.
The team determines which processes and products have been identified;
one member of the team is selected to oversee the enhancement for each process
and product.
The People Commerce Development Systems Model can be
successful in any organization if you identify and interpret your SWOT Analysis: Strength, Weaknesses,
Opportunities and Threats. Secondly, you must determine does your corporate
goals and business strategy make sense? Finally, you must attain buy-in from executive management to
integrate and properly utilize the model.
___________________________________________________________________
“C2B” Consulting-to-Business is a free, monthly, electronic
newsletter written and published by Dwayne D. Jakes, D.B.A., Founder &
Managing Director of Dwayne D. Jakes & Associates Management Systems,
L.L.C. Past Columns are archived at
Copyright November 2003, Dwayne D. Jakes & Associates Management
Systems, LLC. All rights reserved. Reproduction is prohibited. We encourage
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